- FX Transportation a company incorporated in singapore with its registered office at 21 Moonstone Lane #06-02, Singapore 328462.
- Terms and Conditions means the Terms and Conditions That apply to the Services as set out on https://www.fxtransportation.com/ and may be amended from time to time.
- Headings are for convenience only and do not affect interpretation. The singular includes the plural and the masculine shall include the feminine and neuter and vice versa.
- A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.
- Customer same as the client is a business entity and offer FX Transportation services, the one who paying FX Transportation for the delivery booking and is inputting the delivery information into our platform.
- Delivery Booking means the delivery of items requested by the client to the customers to be collected from one location (pick-up) and delivered to another place (delivery point).
- Multiple Booking means the delivery of items requested by the client to the customers to be collected from one location (pick-up) and delivered to multiple delivery point.
Delivery information mean all data required by FX Transportation to accept a delivery booking, which will include some or all of the following :
- Choose of service,Doc,Parcel,Van and Date.
- Customer name,email,contact detail (preferable a contact that can be reached while the delivery is taking place).
- Pick-up address (full address, including street name,building and unit numbers, postal code, and any other relevant instruction). Where different from the customer , the name, email and contact detail of the person who will be handling the items to the drivers at the pick-up address.
- Delivery address (full address, including street name,building and unit numbers, postal code, and any other relevant instruction). Receiver name,email,contact detail (mobile preferable).
- Special instruction to be taken in respect for the delivery service.
- Normal Service booking before 9.30am and send before 6pm.
- Over weight, special timing , urgent service, special delivery write in Email cs@fxtransportation.com / call 92283574 for booking arrangement. (platform only available for normal service delivery).
ADDITIONAL CHARGES
- Total charges of equal to Standard Delivery Fee plus additional charges. Standard Delivery Fee include only transportation of item with specified maximum weight,size, and quantity.
- Customers shall give FX Transportation sufficient,accurate and executable instructions. Any extra costs arising from the different between the provided information and actual situation shall be borne by the customer.
- Driver will wait for maximum of 10mins at both the pick-up and delivery address unless instructed otherwise by FX Transportation as appropriate.
- To avoid dispute, our drivers will provide photo-evidence of the address captured within their phones as proof of arrival in the event of unsuccessful pick-up and delivery.
- In the event of unsuccessful pick-up / delivery FX Transportation will call customer to request further instructions on how to proceed, however if we are unable to contact either customer or receiver, you authorise FX Transportation to decide on your behalf as we deem appropriate. You acknowledge that additional charges might arise.
- Additional charges will be quoted base on the information and requirements that customers provides. Customer shall give Driver sufficient,accurate and executable instructions. - Any extra costs arising from the difference between the provided information and actual situation shall be borne by the customer.
- You must keep secure and confidential and not disclose to any third party any username / password that we may provide to you in relation to access to FX Transportation and the services. We shall assume that any person using your mobile device, your username and password is you / a person authorised by you.
OBLIGATION
Customer warrants : – That he is either the owner or the authorised agent of the owner of the goods, and that he is authorised to accept and is accepting these conditions not only himself but also as agent for and on behalf of the owner of the goods.
- Delivery information is correct.
- You have sole and exclusive title to the contents of the items and that you are entitled to have it delivered to the receiver.
- Customer shall ensure that every items is adequately packed to protect against damage in the course of transmission.
- Customer warrants that he has complied with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the goods. Customer shall not despatch and Drivers reserve the right to refuse any articles that are prohibited by law,dangerous or hazardous materials,perishable substances, and radioactive material.
- Customer is liable for any loss or damage suffered by any third party as a result of any breach of the terms.
- Drivers will not open and inspect the delivery items and bear no responsibility in any legal liability resulting from the transportation of the items.
Items that FX Transportation are unable to deliver include, without limitation :
- Live animals and insects.
- Any restricted / illegal substances, regardless of whether they are prescription quantity or not under the laws of singapore. (Firearms, Ammunition, Human / Animal remains,
- Noxious substance, Perishable food items, Unsolicited indecent item or representation of any kind, Any item that is capable of causing injury to any person or property regardless of packaging, Valuable items such as bullion, cash, or currency, Original documents which cannot be reproduced e.g share certificate, birth certificate, passport, title deeds, drawing, recording, live plants, items value no more than $1000, items exceeding FX Transportation weight and size specification,
- Additional charge for restricted area Casino, Free Trade Zone, Jurong Island, Port, Airport, Cargo Complex, Military and etc.
CUSTOMER LIABILITY
You acknowledge and agree that we only act as an intermediary between you and the driver and we are not your agent / the agent of the driver. We are not responsible for the behaviour, negligence, conduct, action or inactions on the part of the driver that you may use through FX Transportation. We shall never be a party to any agreement entered into between you and any driver. If you have any complaint in relation to the transport and logistics service provided then that dispute must be taken up with the driver directly
Customer to comply with all applicable laws while using FX Transportation
- You will not use FX Transportation to cause nuisance, annoyance or inconvenience;
- To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;
- To provide us with whatever proof of identity we may reasonably request;
- To treat Driver with respect and not to cause damage to their vehicles or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their vehicle;
- To compensate and defend us fully against any claims or legal proceedings brought against us by any other person.
We reserve the right to suspend, restrict or terminate your access to FX Transportation platform at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms / in our opinion you misuse FX Transportation platform. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
Indemnification by accepting these Terms and using FX Transportation platform, you agree that you shall defend, indemnify and hold us, our affiliates and each of our and their respective directors, other user, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein your violation of any right of any third party, including driver via FX Transportation platform, or your use or misuse of FX Transportation platform.
You agree that FX Transportation has the right to communicate with you through email or whatever other means of updates, changes, etc to the service as well as any special offers or promotions offered by FX Transportation.
You have agree Drivers shall make reasonable effort to deliver the items according to the respective delivery schedules, which are estimates only and not guaranteed. Drivers shall however not be liable (whether in contract, tort or otherwise) for any delays in effecting delivery of the article for whatever reasons.
Customers shall file any dispute by contacting FX Transportation regarding his / her booking within 24hr of booking time. However , FX Transportation reserves the right to without prejudice to the foregoing and insofar as permitted under applicable law, our aggregate liability shall in no event exceed an amount of SGD$100 / no amount decided by FX Transportation. FX Transportation reserves the right not to entertain any disputes after the deadline (after 24hr after booking time) and no claim amount will be paid out.
FX Transportation may assign, transfer or sub-contract its rights and obligations under these Terms and Conditions to any third party sub-contractor without prior notification to you. Any sub-contract or agent of FX Transportation shall entitled to rely on and enforce any of these Terms and Conditions as if it were a party to them in the place of FX Transportation.
The customer may not assign / transfer / sub-contract its rights or obligations under these Terms and Conditions.
The customer agrees that so long as the customer have not terminate these Terms and Conditions, and for a period 200days following termination, customer will not hire, solicit / entice any FX Transportation drivers / sub-contractors introduced to client as a result of customer use of FX Transportation platform, to perform any delivery services whatsoever of customers in replacement any delivery service that could be provided to customer through FX Transportation platform.
In the event that customers obtains the delivery services of such driver / sub-contractors customer hereby agrees to pay FX Transportation the fees that customer would have paid to FX Transportation had customer obtained such services through FX Transportation platform.
DRIVER LIABILITY
Drivers shall take all reasonable precaution to prevent unauthorised persons from having access to the delivery items and shall also take all reasonable precaution against loss / damage to the delivery items.
Drivers shall make reasonable effort to deliver the items according to the respective delivery schedules, which are estimates only and not guaranteed. Drivers shall however not be liable (whether in contract, tort or otherwise) for any delays in effecting delivery of the article for whatever reasons.
Any acts or omissions of any party other than the driver.
Driver shall not be liable for any indirect or consequential loss or damage.
TERMINATION
FX Transportation may terminate these Terms and Conditions and suspend or terminate your account for any late payment of charges. Either party may terminate these Terms and Conditions on 30days prior written notice.